At HTZWireless.com, customer satisfaction is our top priority. Our return policy is designed to provide customers with a simple and convenient process for returning products that do not meet their expectations.
Eligibility: The return policy applies to products purchased through the website and is subject to certain conditions. To be eligible for a return, products must be in their original condition and packaging, and must be returned within 10 days of the original purchase date.
Return Process: To initiate a return, customers should contact the website’s customer service team to obtain a return authorization number. Customers should then ship the product back to the website, along with a copy of their original receipt and the return authorization number. The website will not accept returns of products that are damaged or missing components, and will not be responsible for the cost of return shipping.
Refunds: Once the returned product has been received and inspected by the website, the customer will receive a refund for the purchase price of the product, minus any original shipping fees. Refunds will be credited to the original payment method used for the purchase.
Exchanges: If the customer would like to exchange a product for a different item, they should contact the website’s customer service team to initiate the exchange process. The customer will be responsible for the cost of return shipping and any additional shipping fees for the exchange item.
Defective Products: If a customer receives a defective product, they should contact the website’s customer service team as soon as possible. The website will provide a replacement product at no additional cost to the customer, and will also cover the cost of return shipping for the defective product.
This return policy is designed to provide customers with a clear understanding of the process for returning products that do not meet their expectations. If customers have any questions or concerns about the return policy, they are encouraged to contact the website’s customer service team.